Returns

At Orosmall, we want you to be pleased with your purchase! If you are not completely satisfied, you can return or exchange eligible items within 21 days from the shipped date using one of the following options:

exchange icon return EXCHANGE

Exchange for another item and get *FREE shipping on the exchanged item. 

Eligible for U.S. customers only. *Free shipping conditions apply.


shirt icon returnRETURN FOR Orosmall STORE CREDIT

Receive a FULL refund in the form of store credit that you can use towards future purchases on our website.

Eligible for U.S. customers only.


credit card RETURN FOR ORIGINAL FORM OF PAYMENT

Receive a refund back to your original form of payment, minus shipping charges and 8% handling fee.


 U.S. RETURN POLICY 

  • Orosmall accepts returns and exchanges within 21 days of the order shipment date (as printed on packing slip) on items in salable condition - unused, unworn, and unwashed.
  • Items must be returned with the receipt and with all tags attached in its original packaging materials. 
  • Shipping items back to our facility is at your own expense, using the shipping carrier of your choice. 
  • Returns are processed within approximately 2-3 weeks. 
  • We are not responsible for damages due to shipping & handling, regular wear & wash, misuse, and accidents. 
  • Customers with an exploitative return pattern will be flagged by our system and may be banned at our discretion. 
  • Items not accepted for return or exchange: makeup/grooming products, swimwear, underwear, clearance/sample items, and final sale items.
  • Defective Goods & Wrong Items: In the event that you receive defective or wrong items, please contact us with details and we’ll gladly start an investigation. Customers reporting false claims will not be tolerated and may be banned at our discretion.

We offer the following return methods:

EXCHANGE

As long as the item is in stock, we’ll gladly exchange it for you. Currently, we can only process exchanges for domestic U.S. customers. We only allow one exchange per item. Please review the item’s unique measurement chart before starting an exchange.

  • Want to exchange the same item for a different size or color? Return the unwanted item. After processing your return (2-3 weeks), we will ship the exchanged item to you for FREE!

  • Want to exchange the item for an entirely different product? Return the unwanted item. After processing your return (2-3 weeks), you’ll get store credit via email so you can purchase the new item separately. 

RETURN FOR Orosmall STORE CREDIT

  • You’ll receive a FULL refund in the form of Orosmall store credit via email that can be used towards future purchases. Store credit is valid only on Orosmall.com for 6 months from the dispatch date. After processing your return (2-3 weeks), it may take several days to email store credit, using the email address provided in your original order. We are not responsible for lost or stolen store credit numbers. Store credit cannot be gifted.

RETURN FOR ORIGINAL PAYMENT METHOD

  • You’ll receive a refund back to your original payment method, minus shipping charges and 8% handling fee. After processing your return (2-3 weeks), your refund should appear on your account within several business days, depending on your payment provider. We cannot switch refunds onto a new or different payment method. 


 INTERNATIONAL RETURN POLICY 

  • Orosmall accepts returns within 21 days of the order shipment date (as printed on packing slip) on items in salable condition - unused, unworn, and unwashed.
  • We do not accept exchanges internationally. 
  • Items must be returned with the receipt and with all tags attached in its original packaging materials. 
  • Shipping items back to our facility is at your own expense, using the shipping carrier of your choice. 
  • Returns are processed within approximately 2-3 weeks. 
  • We are not responsible for damages due to shipping & handling, regular wear & wash, misuse, and accidents. 
  • Customers with an exploitative return pattern will be flagged by our system and may be banned at our discretion. 
  • Items not accepted for return: makeup/grooming products, swimwear, underwear, clearance/sample items, and final sale items.
  • Defective Goods & Wrong Items: In the event that you receive defective or wrong items, please contact us with details and we’ll gladly start an investigation. Customers reporting false claims will not be tolerated and may be banned at our discretion.

We offer the following return methods:

RETURN FOR ORIGINAL PAYMENT

  • You’ll receive a refund back to your original payment method, minus shipping charges and 8% handling fee. After processing your return (2-3 weeks), refunds should appear on your account within several business days, depending on your payment provider. We cannot switch refunds onto a new or different payment method. 


 START A RETURN/EXCHANGE 

Before starting a return, please read our Return Policy above to ensure that your items are eligible for return or exchange within the U.S. or internationally.

If you have a Orosmall account, click the link below to start a return/exchange:

 ACCOUNT RETURNS 

If you’re a guest user, click the link below to start a return/exchange:

 GUPDT RETURNS 

Need help? Please follow the return/exchange instructions below. 

RETURN INSTRUCTIONS

  • You must initiate a return request using your Orosmall account or as a guest by clicking the links above.
  • Orosmall Account Users: Click above on Account Returns to login and go to My Account. Go to My Returns. Click on Request New Return.
  • Guest Users: Don’t have a Orosmall account? Click above on Guest Returns to start a return/exchange with your order number and email address. Go to My Returns. Click on Request New Return
  • Locate the order and items you want to return/exchange, and select the quantity, reason, condition, and resolution. You may also attach product images if needed. 
  • Please allow up to 2 business days for a return approval via email.
  • Once approved, we will send you an email with a Return Merchandise Authorization (RMA) number with shipping instructions and a return form. If you are entitled to free shipping, we will include a free return shipping label.

Have more questions about returns? Contact us HERE

To Top